Building Technology Manager

Eagle Ridge Academy is seeking a motivated and self-starter Building Technology Manager that will serve as a collaborative team member who inspires students and staff that develops high quality relationships within the educational environment.

Position will start as of June 1, 2021

Schedule: up to 40/week over a 12 month period 

Compensation: $45,000-55,000 annually (commensurate with experience and education)

Department: Informational Technology

Reports To: Head of School

Benefits:

• Medical, dental, and vision insurance
• Health savings plan (up to $750 employer contribution per year - based on qualified enrollment)
• Flexible spending account
• 401(k), 403(b), 457, Roth IRA’s
• Disability insurance
• Life insurance
• Paid time off 
• Sick leave
• Colorado PERA retirement plan

About Eagle Ridge Academy: It is the vision of Eagle Ridge Academy to join students, parents, educators and the community to produce an educational environment that nurtures, excites and motivates students to learn. Eagle Ridge empowers students to become independent and responsible thinkers, fosters academic and moral excellence, promotes creativity and encourages students to seek out higher education opportunities.

SUMMARY: Provide technical support specific to the devices and software applications for students and staff at Eagle Ridge Academy enabling successful utilization of the building wide technology.  Serve as a technology resource and assist students and staff members with technical issues, and manage student user accounts on the domain.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Acts as the first level of support for all student-service desk calls, tickets, emails and walk-ins that includes finding solutions or workarounds and resolving calls immediately with the student, teacher, parent, or staff member. 
• Establish and maintain a process that relates to documentation for issuing school devices to students and staff members.
• Coordinating device warranty issues with third-party vendors, maintaining accurate records of requests.  Process departmental RMAs (Return Merchandise Authorization) for shipping and ensure credit. This includes packaging and mailing of packages via a shipping service. 
• Processes all insurance related claims with insurance companies.  Coordinates with Dean of Students, Finance Manager, students and parents regarding claims and payments.
• Electronically record technological resource inventories that include building software licenses, locations of software, machine locations and specifications using Google Suites, and Microsoft Office Suite-based productivity programs.
• Creates and maintains school-related email database for students and staff members in the Google Education Suite.
• Deploy and image new computer systems 
• Deploy and support devices including iPads and Chromebooks
• Perform maintenance and imaging of all client computer systems and other instructional equipment
• Troubleshoot 1st level network connectivity issues
• Troubleshoot and repair hardware issues on workstations and laptops
• Perform 1st and 2nd level software support in the Eagle Ridge Academy domain 
• Work with vendors for software support and hardware repair parts
• Communicate with students, parents, and staff members to educate them on basic functions on software and hardware devices
• Maintain inventory of technology equipment.
• Attend trainings and provide support for required state testing assessments
• Run basic cable, data ports, and Ethernet lines with support of the facilities manager
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND TRAINING: Bachelor’s Degree or higher in Computer Information Systems or related field. Help Desk certification preferred but will consider experience.

EXPERIENCE: Knowledge and experience in Computer Information Systems or IT related experience.  Required experience with the following products: Chrome OS, iOS, and Google for Education. Experience with or willing to learn Meraki and Securly online programs.

CERTIFICATES, LICENSES, & REGISTRATIONS:  A+ certification in both hardware and software and N+ certification required within 1-year of hire.  

JUDGMENT AND DECISION MAKING: Work is self-directed and assigned by the volume of calls to the devices help desk.  This position requires strong technical knowledge, analytical skills, tact, and problem solving skills.  Additionally, this position requires strong organizational skills and knowledge to perform the department’s warranty and insurance claims duties. Decision-making may require collaboration with staff, administration, students and parents.  Supervisor is occasionally involved in decision-making.

DIVERSITY OF DUTIES: Duties require thorough cross training in hardware, software, office equipment, Internet, E-mail, telecommunications, printers, copiers, and other systems in the school.  Additionally, must have strong customer service skills and knowledge of department policies and procedures.  The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee and successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stoop, kneel, crouch or crawl.  The employee is occasionally required to stand, walk, and climb or balance.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and risk of electrical shock.  The noise level in the work environment is usually moderate.  Furthermore, the employee must maintain a safe work environment.

MENTAL FUNCTIONS:  While performing the duties of this job, the employee is regularly required to analyze, communicate, instruct, compute, evaluate, and use interpersonal skills.  Frequently required to compare, copy, coordinate and synthesize.  

Application Instructions:

Eagle Ridge Academy actively seeks applications from the most capable, professional candidates.  Please use our online application when applying for this position.  

On-line application found at https://brightoncharter.schoolrecruiter.net

Eagle Ridge Academy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.